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DANA deposit and withdrawal

DANA is one of the fastest payment channels on boskoin. To deposit via DANA, select DANA from the payment method list, confirm the amount, and you will be redirected to the DANA app or web interface to authorize the transfer. No additional account linking is required after your first deposit; subsequent deposits are one-click. Processing typically takes subject to verification depending on DANA server load and time of day. Withdrawal to DANA follows the same path: choose DANA as your payout destination, enter your DANA phone number, and confirm. Funds appear in your DANA wallet within subject to verification. DANA enforces no fees for transfers to or from boskoin. Minimum deposits start at our welcome offer; maximum transfers are typically around 50 million IDR per day unless your account has a higher verified limit. During peak hours (evenings and weekends), processing may extend to the upper end of the window. If a DANA transfer stalls, contact our support team with your transaction ID; we escalate to DANA's backend support if needed.

OVO and GoPay usage

OVO and GoPay are wallet services similar to DANA and equally supported on boskoin. To use OVO, authorize the one-time transfer during your first deposit; subsequent deposits require only amount entry and confirmation. Processing for OVO typically ranges from subject to verification. GoPay works similarly but often completes faster, typically subject to verification. Both services require you to have an active wallet with sufficient balance before initiating a transfer to boskoin. Withdrawals to OVO or GoPay follow the same flow: select the method, confirm your phone number or wallet identifier, and funds arrive within subject to verification on average. Account binding for both services is automatic after your first successful transaction; you do not need to re-authorize for every deposit or withdrawal. Both OVO and GoPay have daily transaction limits that vary by account verification level; if you hit a limit, you may increase it by completing additional identity verification in the OVO or GoPay app, which can then reflect on boskoin within a few hours. During festival seasons such as Idul Fitri or Idul Adha, transaction times may extend slightly due to volume, but our support team monitors for delays and escalates urgent requests.

BCA, Mandiri, BRI, BNI virtual account

Bank virtual accounts (VA) are dedicated payment numbers issued by each bank for your boskoin deposits. When you request a bank VA deposit, we generate a unique 16–18 digit account number under the bank's name. Transfer the funds from your personal bank account using standard inter-bank transfer (e.g., from your BCA account to the boskoin BCA VA). The payment typically clears within subject to verification depending on your bank's processing speed. Most transfers during business hours settle in under subject to verification. Withdrawals to a bank VA work in reverse: we transfer your boskoin balance back to the registered bank account you used for your initial deposit. This two-way link ensures security and regulatory compliance. Virtual accounts do not expire unless your boskoin account is inactive for over 12 months; you may request a new VA at any time. Bank VAs carry no intermediary fees but your own bank may charge a small inter-bank transfer fee (typically 2,500–our welcome offer per transfer). All major Indonesian banks—BCA, Mandiri, BRI, BNI—are supported. If a bank transfer fails or takes longer than expected, check your bank's transaction history first; then contact boskoin support with your VA number and the transaction timestamp.

Fees, limits and verification

boskoin does not charge deposit or withdrawal fees to your account; all costs are absorbed by our payment processors. Your own bank may charge small inter-bank fees (typically under our welcome offer) for VA transfers. account preferences begin at our welcome offer minimum and 50 million IDR maximum per transaction, with daily aggregate limits varying by verification level. After standard KYC verification (ID + address upload), limits increase to 100 million IDR per transaction and 300 million IDR daily aggregate. Withdrawal limits mirror account preferences. All new accounts must complete KYC before the first withdrawal, which typically takes subject to verification to 2 hours. Unverified accounts may deposit freely but cannot withdraw until verified. If you need higher limits or have questions about your specific account thresholds, contact our support team; limits are reviewed and adjusted on a case-by-case basis after you meet activity or verification milestones.

Resolving a stalled transaction

If a deposit does not appear in your boskoin account within the expected window (e.g., subject to verification for DANA, subject to verification for bank VA), check your payment method first to confirm the transfer was authorized and deducted. Look in your DANA, OVO, GoPay, or bank statement for the transaction. If the funds left your account but did not arrive on boskoin, contact our support team immediately with your transaction ID, payment method, and timestamp. We investigate with the payment processor to locate the funds; recovery typically takes 1–5 business days. If the payment was never deducted from your source account, the transfer was declined and your funds remain available for a new attempt. For withdrawals that stall, check your boskoin account status (unverified accounts may have withdrawal holds pending KYC completion). If your account is verified and a withdrawal has been under review for more than 48 hours, open a support ticket with your withdrawal request ID and amount. Our team escalates to the payment processor and works to expedite resolution.