boskoin FAQ

If you forget your boskoin password, go to the login page and click the "Forgot password" link. Enter the email address or username associated with your account. We will send you a password-reset link via email. Click the link in your email and create a new password (at least 8 characters, including uppercase, lowercase, and a number). Your account will be immediately accessible with the new password. If you do not receive the reset email within a few minutes, check your spam folder or contact our support team.

When you register with boskoin, you provide a username, email address, mobile number, password, and confirm your agreement to our Terms and Conditions. After registration, you can log in immediately and start using sportsbook and slot games. To access live-dealer tables and make deposits over certain amounts, you will complete KYC (Know Your Customer) verification by uploading an identity document (passport or national ID) and proof of address. KYC verification is completed within one business day and is required under our regulatory obligations.

We support deposits from a minimum amount to a maximum amount per transaction, and daily limits apply. Deposits via DANA, e-wallet, mobile banking, and local payment are typically processed within minutes. Bank transfers to our online payment code or virtual account (e-wallet, mobile banking, local payment, online payment) are credited within one to two hours during business hours. Larger deposits may be subject to additional verification. Contact our support team if you need a specific deposit amount or have questions about limits in your account.

If a deposit you sent does not appear in your boskoin account within the expected time window (minutes for e-wallets, up to two hours for bank transfers), contact our support team with your transaction reference or receipt. We will investigate and either credit your account or initiate a refund to your original payment method. For withdrawals under review, we send you an email explaining the hold. Withdrawals are subject to KYC verification and fraud checks; most are processed within one business day. If your withdrawal is delayed longer than expected, email support with your withdrawal request ID.

Our sportsbook covers major football leagues and tournaments including Liga 1, Piala AFF, Piala Indonesia, Champions League, Premier League, and other international competitions. We also list markets for MotoGP, badminton tournaments, and esports events (Mobile Legends, Free Fire, PUBG Mobile). Our live-dealer section offers blackjack, roulette, baccarat, Dragon Tiger, and Sic Bo with professional dealers in HD multi-camera studios. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Game availability and market odds are subject to operational hours and regional regulations.

Contact our support team by sending an email to our primary support address. Include your boskoin username, the subject of your issue, and a detailed description. We respond to emails within one business day during our standard business hours. For urgent issues, use our live chat feature on the boskoin website or app — chat support is available in English and Indonesian. When contacting support, provide your account details and any relevant transaction IDs or screenshots to help us resolve your issue faster.

To request deletion of your personal data, email our support team with the subject "Data Deletion Request". Include your full name, account username, and email address. We will confirm your identity and begin the deletion process. Some data is retained for legal and compliance reasons (transaction records, KYC documents) for a period set by law. We provide a summary of what will be deleted and what will be retained. Full details are available in our Privacy PolicyData deletion may take up to 30 days to complete.

Promotion codes can be entered during registration or in your account settings under "Promotions" or "Bonus Codes". Enter the code exactly as provided and click "Apply". The promotion will be credited to your account if the code is valid and you meet all eligibility requirements. Most promotional offers have expiry dates and may be limited to certain payment methods or game types. If a code does not work, verify that you have entered it correctly and check the promotional terms. Contact support if you have questions about a specific offer.